Maple Crust Bakery Ltd. (“Maple Crust Bakery Ltd.”, “we”, “us”, or “our”) provides bakery and related food services in Canada, including fresh artisan bread baking, custom birthday and wedding cakes, pastries and croissants, cupcakes and dessert platters, seasonal holiday baked goods, and specialty coffee and grab-and-go breakfast items. These Terms of Service (“Terms”) govern your access to and use of our products, services, website, ordering channels, in-store purchases, reservations, custom orders, and any related interactions with Maple Crust Bakery Ltd.
By placing an order, making a purchase, submitting an inquiry, reserving a product or service, or otherwise using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you should not use our services or place any order with Maple Crust Bakery Ltd.
1. Introduction and acceptance of terms
These Terms form a legally binding agreement between you and Maple Crust Bakery Ltd. and apply to all purchases and services offered by us in Canada, whether in person, by telephone, by email, through our website, or through any other ordering method we may provide from time to time.
- You represent that you are at least the age of majority in your province or territory of residence, or that you have the consent of a parent or legal guardian to enter into these Terms.
- If you place an order on behalf of another person or organization, you represent that you have authority to bind that person or organization to these Terms.
- We may update these Terms from time to time in accordance with Section 10. The version in effect at the time of your order or use of services will apply unless otherwise required by law.
2. Scope of services
Maple Crust Bakery Ltd. offers bakery goods and related food items, including but not limited to:
- Fresh artisan bread baking;
- Custom birthday and wedding cakes;
- Pastries and croissants;
- Cupcakes and dessert platters;
- Seasonal holiday baked goods;
- Specialty coffee and grab-and-go breakfast items.
Our products and services may be offered subject to availability, production capacity, seasonal ingredients, lead times, and operational constraints. We reserve the right to limit quantities, refuse orders, discontinue products, or substitute ingredients where reasonably necessary for quality, safety, supply, or operational reasons.
Custom orders, including cakes and large event orders, may require advance notice, written confirmation, deposit payment, design approval, and specific collection or delivery arrangements. Final appearance, colour, decoration, and presentation may vary slightly from photos, samples, or descriptions due to the artisanal nature of our products.
3. User obligations and responsibilities
When using our services, you agree to the following obligations:
- Provide accurate, current, and complete information when placing orders or communicating with us;
- Review order details carefully, including product type, quantity, date, pickup or delivery instructions, allergens, personalization details, and contact information;
- Ensure timely pickup or acceptance of delivery at the agreed time and location;
- Follow any storage, handling, reheating, or serving instructions provided by Maple Crust Bakery Ltd.;
- Notify us promptly of any errors in an order or concerns regarding product condition;
- Use our products and services in a lawful manner and in compliance with applicable public health, food safety, and consumer laws;
- Not misuse our website, ordering systems, or communications channels, including by introducing malicious code, making fraudulent orders, or attempting unauthorized access.
You acknowledge that many bakery products are perishable and may require refrigeration or special handling. Failure to follow our instructions may affect product quality, freshness, and safety, and we will not be responsible for losses arising from such failure.
Allergen notice: our products may contain or come into contact with common allergens, including wheat, gluten, eggs, milk, soy, peanuts, tree nuts, sesame, and other ingredients. We use reasonable efforts to manage allergens, but we cannot guarantee a completely allergen-free environment. It is your responsibility to inform us of any allergies or dietary restrictions before ordering.
4. Payment terms and conditions
Prices for products and services are subject to change without notice, except where a confirmed order has already been accepted at a stated price. Applicable taxes, including HST or other required taxes, will be added where required by law.
- Payment may be required at the time of order, at pickup, upon delivery, or according to the terms communicated for a custom order.
- For custom cakes and special event orders, we may require a non-refundable or partially refundable deposit to secure the date and materials.
- Orders are not considered confirmed until payment is received in full or the required deposit has been paid and we have accepted the order.
- If a payment is declined, reversed, charged back, or otherwise not successfully completed, we may suspend or cancel the order and any related services.
- You are responsible for any fees charged by your financial institution, payment processor, or mobile payment provider.
Where permitted by law, overdue amounts may be subject to reasonable administrative fees, collection costs, and interest at the maximum rate allowed by applicable law. Maple Crust Bakery Ltd. reserves the right to refuse service for unpaid balances or suspected fraudulent activity.
5. Cancellation and refund policy
Because our products are often fresh, perishable, and custom-made, cancellation and refund rights are limited as set out below, subject always to applicable consumer protection laws in Ontario and Canada.
- Standard in-store products: Generally non-returnable and non-refundable once purchased, except where a product is defective, materially incorrect, or otherwise required by law to be refunded or replaced.
- Custom orders: Cancellations must be made as early as possible. If production has begun, ingredients have been purchased, or labour has been allocated, all or part of the deposit may be retained by Maple Crust Bakery Ltd. to cover costs.
- Special event orders: Cancellations close to the event date may result in forfeiture of the deposit or additional charges based on work completed and materials used.
- Refunds: Where a refund is approved, it may be issued to the original payment method within a reasonable timeframe after verification.
- Late pickup or missed delivery: If you fail to pick up or receive an order at the agreed time, we may, at our discretion, hold the order for a limited period, dispose of it due to food safety concerns, or treat the order as cancelled without refund.
To report an issue with an order, you must contact us promptly, ideally within 24 hours of pickup or delivery, and provide reasonable supporting details such as photographs, order number, and a description of the issue. Remedies, if any, may include replacement, partial credit, or refund at our discretion, except where otherwise required by law.
6. Liability limitations
To the fullest extent permitted by applicable law, Maple Crust Bakery Ltd. shall not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, loss of business, loss of goodwill, or loss arising from delay, even if we have been advised of the possibility of such damages.
Without limiting the foregoing, Maple Crust Bakery Ltd. is not responsible for losses resulting from:
- Your failure to provide accurate order information or dietary/allergen information;
- Improper storage, handling, transportation, reheating, or consumption after pickup or delivery;
- Delays caused by traffic, weather, supply issues, third-party delivery providers, or events beyond our control;
- Variations in appearance or taste inherent in handcrafted food products;
- Third-party acts, omissions, or services not controlled by Maple Crust Bakery Ltd.
Our total liability for any claim arising out of or relating to an order, product, or service shall be limited to the amount paid for the specific product or service giving rise to the claim, unless a greater liability cannot legally be excluded under applicable law.
Nothing in these Terms limits liability that cannot be limited or excluded under applicable law, including liability for gross negligence, wilful misconduct, or certain consumer rights that cannot be waived.
7. Intellectual property rights
All content created, displayed, or provided by Maple Crust Bakery Ltd., including text, photographs, logos, product names, design elements, website materials, recipes, branding, packaging designs, and marketing materials, is owned by or licensed to Maple Crust Bakery Ltd. and is protected by applicable intellectual property laws.
- You may not copy, reproduce, modify, distribute, publish, sell, license, or use our intellectual property without our prior written consent, except as permitted by law.
- Any feedback, suggestions, or ideas you provide to us may be used by Maple Crust Bakery Ltd. without obligation to compensate you, unless otherwise agreed in writing.
- Custom artwork, monograms, and decoration requests incorporated into cakes or other products may be subject to additional approval requirements and may not be reproduced by you for commercial use without permission.
8. Data protection and privacy
Maple Crust Bakery Ltd. collects, uses, and discloses personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy legislation.
We may collect personal information such as your name, contact details, delivery address, order history, payment-related information processed through secure third-party providers, dietary preferences, and communications with us. We use this information to:
- Process and fulfill orders;
- Provide customer support;
- Manage accounts, reservations, and custom requests;
- Improve our products and services;
- Comply with legal and regulatory requirements;
- Send service-related communications and, where permitted, promotional communications.
We take reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
By using our services, you consent to our collection, use, and disclosure of your personal information as described in these Terms and in any additional privacy notice we may provide. If you have questions about our privacy practices, you may contact us using the information in Section 12.
9. Force majeure
Maple Crust Bakery Ltd. shall not be liable for any delay, failure, or interruption in performance caused by events beyond our reasonable control, including but not limited to:
- Extreme weather or natural disasters;
- Fire, flood, power outage, equipment failure, or utility disruption;
- Pandemic, epidemic, public health emergency, or governmental restrictions;
- Labour disputes, strikes, or shortages of labour or ingredients;
- Transportation delays, supply chain disruptions, or third-party failures;
- Acts of war, civil unrest, terrorism, or other emergencies.
In such circumstances, we may delay performance, substitute products where reasonable, reschedule orders, or cancel affected orders and provide a refund or credit where appropriate and required by law.
10. Changes to terms
Maple Crust Bakery Ltd. may revise these Terms at any time. Updated Terms will take effect when posted or otherwise communicated to you, unless a later effective date is stated. Continued use of our services after changes become effective constitutes your acceptance of the revised Terms.
If a material change affects a confirmed order, we will apply the Terms agreed at the time of confirmation unless the change is required by law or is necessary for safety, compliance, or operational reasons.
11. Applicable law and jurisdiction
These Terms and any dispute arising out of or relating to them, your use of our services, or any order from Maple Crust Bakery Ltd. shall be governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.
You agree that the courts located in Toronto, Ontario shall have exclusive jurisdiction over any dispute to the extent permitted by applicable law, provided that Maple Crust Bakery Ltd. may seek injunctive or equitable relief in any competent court where necessary to protect its rights.
12. Contact information
If you have questions, complaints, requests, or notice regarding these Terms or any order, please contact Maple Crust Bakery Ltd. using the details below:
- Maple Crust Bakery Ltd.
- 1450 Eglinton Avenue West, Unit 12, Toronto, ON M6C 2E9, Canada
- Email: [email protected]
- Phone: +1 (416) 782-9463
13. Severability clause
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or other competent authority, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall continue in full force and effect.
If a provision is held unenforceable, the parties agree that it shall be modified to the minimum extent necessary to make it enforceable while preserving its intent as closely as possible.